Troubleshooting

What to do if your phone is lost

5 min readUpdated on 1/25/2026

If a phone is lost or stolen, act quickly to protect the account and recover what has already synced.

Contact MSKconnecT support, explain the situation, and verify the account. The team can guide you through account protection steps.

Install MSKgestion on the replacement phone from the official download page, then sign in with the correct account details.

To reduce future risk, use a strong phone lock, avoid sharing PIN codes, and let synchronization complete regularly.

Didn't find your answer?

Contact support on WhatsApp for personalized help.

WhatsApp

Privacy choices

Manage cookies and analytics

We use essential cookies for the site and optional analytics or marketing tools only with your consent. You can change your choice at any time.